Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: October 22, 2026
This policy applies to orders placed on goddessofworkout.com with Franck MONPERT EI, operating under the trade name Goddess of workout.
1. DELIVERY DESTINATIONS
We deliver within Europe, to the service areas offered at checkout.
If your address does not allow you to select a shipping method, contact us at contact@goddessofworkout.com before ordering.
2. SHIPPING COSTS AND METHODS
Available shipping methods and their rates are shown before you confirm your order, based on your destination and the items selected.
Shipping costs are added to the price of the items and appear in the order summary.
Any free shipping offer and its conditions are stated on the website or at checkout.
3. IN-STOCK ITEMS
For items available in stock, the applicable processing time and delivery time are communicated before you confirm your order.
The total delivery time includes order processing and transit. A stated shipping time refers only to handing the parcel over to the carrier.
Business days are Monday to Friday, excluding public holidays.
4. PRE-ORDER ITEMS
A pre-order item is offered for sale before it is available, for shipping within a set period after the pre-order ends.
The “Pre-order” label and the latest delivery date or delivery period are shown on the product page before purchase. This information takes into account the expected availability of the items, processing and transit.
Unless other terms are expressly stated before purchase, the pre-order amount is payable in full when it is confirmed.
The applicable delivery period is the one communicated at the time of ordering. A later change to the product page does not change the delivery period agreed for an order already placed.
If a manufacturing or supply delay affects your order, we will inform you by email and share the information available about the new schedule. This does not remove your rights in the event of a delay.
A pre-order of standard clothing carries the right of withdrawal under the same conditions as an order of in-stock items.
5. ORDERS COMBINING IN-STOCK AND PRE-ORDER ITEMS
When your cart contains both in-stock and pre-order items, the grouped or separate shipping arrangements and the applicable schedule are stated before you confirm your order.
If grouped shipping is announced, in-stock items are reserved and shipped together with the pre-order items, within the period communicated before purchase.
If separate shipments are offered, any additional costs are shown before confirmation and require your agreement.
If GOW decides to split a delivery after the order, no additional shipping charge will be made without your express agreement.
6. CONFIRMATION AND TRACKING
After confirming your order, you receive a confirmation email.
When your order ships, an email lets you know the parcel has been handed to the carrier. When the shipping method includes tracking, this email contains the information to follow your parcel.
Tracking may take some time to activate after the parcel has been handed to the carrier.
7. DELIVERY ADDRESS
Before confirming your order, check your name, full address and the information needed for delivery.
If you notice an error, contact us quickly at contact@goddessofworkout.com with your order number. Changes may no longer be possible after shipping.
If an address error attributable to the customer causes the parcel to be returned, we will contact you to agree on next steps. Any reshipping costs will be announced and subject to your prior agreement.
8. LATE OR FAILED DELIVERY
We undertake to meet the delivery date or period communicated before your purchase, including for pre-orders.
If no date or period has been agreed, delivery takes place without undue delay and no later than thirty days after the contract is concluded.
If the agreed period is exceeded, you may ask us in writing to deliver within a reasonable additional period.
If delivery does not take place within this additional period, you may notify us in writing of your decision to terminate the contract.
You may terminate the contract immediately if we refuse to deliver, if it is clear that delivery will not take place, or if meeting the date was an essential condition of the contract under the conditions provided by law.
If the contract is terminated for failure to deliver, we refund all sums paid within fourteen days of termination.
9. LOST OR DAMAGED PARCEL, MISSING ITEM
If your parcel appears to be lost, arrives damaged, or contains a missing or incorrect item, contact us at contact@goddessofworkout.com with your order number and a description of the problem.
Photos of the parcel and items can help us handle your request.
GOW remains your point of contact and takes the necessary steps with the carrier. You do not need to obtain compensation from the carrier yourself to assert your rights with GOW.
We encourage you to report any visible damage upon receipt. Not noting any reservations on delivery does not remove your legal guarantees.
The risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, take physical possession of the parcel. The legal exception applies if you choose, on your own initiative, a carrier not offered by GOW.
10. CANCELLATION AND RETURNS
To request the cancellation of an order or pre-order before it ships, contact us at contact@goddessofworkout.com
If the parcel has already shipped, we will explain the applicable return procedure. Shipping does not remove your right of withdrawal.
Return periods, procedures and costs are set out in our Return and Refund Policy and in our Terms and Conditions of Sale.
11. CONTACT
For any question about a delivery or a pre-order:
Goddess of workout – Franck MONPERT EI
Email: contact@goddessofworkout.com
Address: 186 Chemin en Ramet, 38570 La Pierre, France.